Support

Support

We are fully committed to helping you use our products. Before contacting our support team, please refer the section below or relevant online product documentation for any help you require. Solutions for common problems can be found in the FAQ pages below that is additionally compiled by us.

If you still have any problems in the installation, configuration or usage of one of our products, please contact us through e-mail.

How to Buy

Purchase Online

Purchase through Resellers

Technical Support

We handle all product support through email. Please send your support questions to our technical support team. We will respond to all support e-mails at the earliest instance (except weekends).

Some information on how we handle support:

If your e-mail is a 'problem report' that requires us to duplicate your scenario under a debugger, our response time will take longer than other e-mails.

If you do not include a valid reply-to address we will not be able to respond, so please check your mail program's reply-to address and verify its correctness.

Please include the following information to expedite a response:

Include the version of the product you are using.

If the problem is associated with installation, include the steps that led to the problem.

If the problem is associated with usage, please state the series of steps you performed.

Include the version of the OS and info about any service packs or hot-fixes installed. Please refer to the respective product FAQ section if you need to send us any additional information about the operating environment.

If you have done any troubleshooting, please tell us 'what you did' to troubleshoot the problem.

Frequently Asked Questions (FAQ)	Refer to commonly asked questions related to the software
Product documentation and User Guides	Download setup, user manuals and product specific documents
Contact the support team	Submit a question to the technical support team
Product feature or technical enhancement	Suggest a product feature or technical enhancement

Software Resources

Software Downloads	Download latest version of our products for evaluation
Software Registration	Read instructions to register our software
Upgrade Policy	Refer to our standard software upgrade policy
How to Upgrade?	Instructions on how to upgrade our products
Annual Software Updates Subscription	Annual Software Updates Subscription terms and conditions

Quality Policy


	"Exceed customer expectations by delivering more than what was promised"

News


	Vyapin is a Microsoft Gold Certified Partner with competencies in Security Solutions, Information Worker Solutions and Network Infrastructure Solutions.