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ARKES
provides configuration information about the following containers in
Microsoft Exchange Server -
- Organization
- Administrative Group
- Site
- Configuration
- Protocols
- Connectors
- Server
- Managed Folder
- Unified Messaging
- Exchange ActiveSync
- WebDAV & Outlook Web Access
- Private/Public Information Store
- Mailbox/Public Folder Store
- Recipient objects (Mailboxes, Distribution Lists, Mail-Enabled
Users/Groups, Contact and Public Folders)
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2.
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How is ARKES useful?
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ARKES documentation about Exchange Server
configuration can be used to perform disaster recovery documentation,
audits and to manage security policies across the enterprise. It helps
Exchange Server Administrators to have sufficient information about the
baseline configuration information and Exchange-specific settings within
the organization.
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3.
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What permissions are required to
connect to an Exchange Server in the network?
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To connect to an Exchange Server on the
network, the currently logged-on user or the user-credentials provided for
login should have:
Exchange Server 2010: Organization Management
role in the Exchange Organization. To view any security related information, the
user credentials must have 'Exchange Organization Administrator' role in the Organization
container or respective object.
Exchange Server 2007: Exchange View Only Administrator
role in the Exchange Organization. To view any security related information, the
user credentials must have 'Exchange Organization Administrator' role in the Organization
container or respective object.
Exchange Server 2003 / 2000: Exchange View Only Administrator role in the Exchange Organization. To view any security related information, the user credentials must have 'Exchange Administrator' role in the Organization container or respective
object.
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4.
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What permissions are required to generate
a report for an Exchange Server in the network?
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Please
refer to 'ARKES Reports Primer'
section in the help file for more information.
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5.
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What mailbox rights are required to view mailbox related information?
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For Basic information: The currently logged-on user or the user-credentials provided for login should have:
ment role in the
Exchange Organization (Exchange Server 2010)
Exchange View Only Administrator role
in the Exchange Organization (Exchange Server 2007)
Exchange View Only Administrator role
in the Exchange Organization (Exchange Server 2003 / 2000)
For Secure information (Security): The currently logged-on user or the user-credentials provided for login should have:
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Organization Management role in the Exchange Organization
(Exchange Server 2010)
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'Exchange Organization Administrator' role in the Organization
container or respective object (Exchange Server 2007)
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'Exchange Administrator' role in the
Organization container or respective object (Exchange Server 2003 / 2000)
To include Hidden recipient in any report -
Connect using "Specify user account" option with the explicit
Exchange admin credential
To generate Resources (mailbox/public folder size) report:
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Valid admin profile is supplied
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Currently logged on user has
must have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2010 / 2007 / 2003 / 2000).
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Information Store service is started
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Currently logged on user has Admin Permissions in the Mailbox/Public Folder Store object Exchange Server 2010 / 2007 / 2003 / 2000)
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Mailbox/Public Folder Store is mounted (Exchange Server 2010 / 2007 / 2003 / 2000)
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6.
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What permissions are required to view public
folder information?
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For Basic information: The currently logged-on user or the user-credentials provided for login should have:
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Organization Management role in the Exchange Organization
(Exchange Server 2010)
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Exchange View Only Administrator role in the Exchange Organization (Exchange Server 2007)
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Exchange View Only Administrator role in the Exchange
Organization (Exchange Server 2003 / 2000)
For Secure information (Security): The currently logged-on user or the user-credentials provided for login should have:
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Organization Management role in the Exchange Organization
(Exchange Server 2010)
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'Exchange Organization Administrator' role in the Organization
container or respective object (Exchange Server 2007)
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'Exchange Administrator' role in the Organization container
or respective object (Exchange Server 2003 / 2000)
To include Hidden recipient in any report -
Connect using "Specify user account" option with the explicit
Exchange admin credential
To generate Resources (mailbox/public folder size) report:
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Valid admin profile is supplied
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Currently logged on user has
must have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2010 / 2007 / 2003 / 2000).
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Information Store service is started
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Currently logged on user has Admin Permissions in the Mailbox/Public Folder Store object (Exchange Server 2010 / 2007 / 2003 / 2000)
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Mailbox/Public Folder Store is mounted (Exchange Server 2010 / 2007 / 2003 / 2000)
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ARKES prepares the list of domains and the available Directory Servers in the domain. The following settings are required for this operation to be successful:
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Computer Browser Service is started
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"Enable NetBIOS over TCP/IP" option is enabled under the "Advanced" button in WINS tab of the TCP/IP property sheet.
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| 8.
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ARKES supports HTML/CSV/XLS/MDB/PDF/TIFF formats to
export any report information.
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9.
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Does ARKES require SQL Server to generate reports?
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Yes, ARKES requires SQL Server 2008 (Enterprise / Standard / Developer / Express editions) or SQL Server 2005 (Enterprise / Standard / Developer / Express editions) to connect and create a database. ARKES uses SQL Server database for its data storage to generate Exchange reports.
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10.
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What user account does ARKES use while accessing the SQL Server?
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ARKES will connect to the specified SQL Server based on authentication mode and user credential to manage its own application databases. To connect to SQL Server, ARKES uses the relevant user accounts based on the authentication mode as listed below:
Windows Authentication: ARKES uses the currently logged on user account while running Quick Reports (under interactive mode) and uses 'Run As' account while running Power Reports task (run as a scheduled task or using Run Now option) to authenticate the user in SQL Server.
SQL Authentication: ARKES uses the specified SQL user account and password for running Quick Reports and Power Reports tasks. ARKES stores the SQL user name and password as a user profile in 'Stored User Names and Passwords' applet for its usage. Read Profile Manager in the application help file for more details.
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11.
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How does ARKES manage user accounts to connect to SQL Server?
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ARKES creates an user profile in Windows Stored User Names and Passwords applet to store the SQL user context for generating reports. Read Profile Manager in the application help document for more details.
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12.
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ARKES
supports MDAC 2.5 / 2.6 / 2.8 only
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13.
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What is a report scope?
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Report scope refers to the data range for which the data should be collected for any object in the Exchange Hierarchy.
For example, Mailbox Store information can be collected for all mailbox stores residing in:
a) all or specific storage groups across servers in the Exchange Organization
b) all or specific servers in the Exchange Organization
c) all or specific administrative groups in the Exchange Organization
Exchange Server 2010 / 2007 Scope: Administrative Group, Server and Storage Group
Exchange Server 2003 / 2000 Scope: Administrative Group, Server, Routing Group and Storage Group
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14.
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Which Exchange Server versions does ARKES
support?
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ARKES supports
Exchange Server 2010, 2007, 2003 and 2000
versions from within the same
application.
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Does ARKES support Exchange
Server 2010?
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ARKES provides only basic support for Microsoft Exchange Server 2010. The latest version of ARKES (v6.0) doesn't have any new reports / features specifically for Exchange 2010. We plan to include full support for Exchange Server 2010 by the end of 1st quarter (March / April) this year.
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| 16.
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What are the elements I can customize in an Exchange Server report?
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You can select the fields of interest to you, while generating an Exchange Server report. You can customize the fields (properties) displayed in a report for a given tab and selected Exchange Server object using the Custom View or Report View feature. For further reference, you can refer to the online help.
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17.
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Why is Microsoft Outlook a system requirement to run ARKES?
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ARKES uses Microsoft Outlook (mailbox) profile
to retrieve Mailbox and Public Folder Information Store resource information
and Public Folder client permissions. You can create and manage mailbox
profiles after installing Microsoft Outlook. ARKES requires mailbox profiles to view resource
reports in the user context specified in the mailbox profile.
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18.
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Why does ARKES require a mailbox profile?
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Since resource information (mail items and attachments in mailboxes, public folder items) are stored in Exchange Information Store, ARKES requires a mailbox profile to connect to the Exchange Server and retrieve those information. This action is similar to viewing contents of mailbox/public folders through Microsoft Outlook.
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19.
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When does ARKES refresh report data for any Directory Server?
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ARKES refreshes report data under the following conditions:
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During a first time connection to the Directory Server
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When a user selects a new directory server that is different from the current active server in the Connection Manager.
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When you 'Edit Directory Server' in the Connection Manager and connect to the Directory Server afresh, irrespective of the credentials being changed.
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When a user generates the same report again with or without changing the report search scope.
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When you manually refresh using the Refresh button in the toolbar in report window.
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20.
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Can I run a report at periodic intervals in
ARKES?
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Using the Power Reports tool, you can schedule reports to run at scheduled intervals. Refer to Power Reports section in ARKES Help for more information.
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21.
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Can I create multiple tasks scheduled to run at the same time in Power Reports tool?
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Yes, ARKES allows you to create multiple tasks scheduled to run at the same time.
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22.
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Can I view the history information for a task created using Power Reports?
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Yes, ARKES allows you to view the history information for a task created using Power Reports. To view the history of a task, select a task in the 'Task List' pane and view the necessary information under 'Task History' pane in Power Reports Manager. You can view the task run times and reports configured in the task and exported files in the task history.
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23.
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The application error log file
"ARKESErrorLog.log" is gradually increasing in size. Can I delete it?
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Yes, you may manually delete this error log file when ARKES is not running. ARKES generates an error log file in the application data path "C:\Documents
and Settings\All Users\Application Data\ARKES 6.x" (or) "C:\ProgramData\ARKES 6.x" . The error log file tends to increase in size over a period of time especially if the application meets with frequent error conditions. The application does an "append" to the error log each time it runs. This is required for diagnostic purposes during troubleshooting. You may delete the error log file periodically.
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24.
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There are 2 error log files. Why?
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ARKES generates an error log file in the application data path
"C:\Documents and Settings\All Users\Application Data\ARKES 6.x" (or) "C:\ProgramData\ARKES 6.x". The error log file tends to increase in size over a period of time especially if the application meets with frequent error conditions. The application does an "append" to the error log each time it runs. This is required for diagnostic purposes during troubleshooting. However, once the error log file reaches 512 KB, ARKES creates a backup error log file called "ARKES Backup ErrorLog.Log" in the application data path and then truncates "ARKESErrorLog.Log" file.
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Technical FAQ
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How do I view the recipients information in the Exchange
Server using Built-in Reports? |
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You can see the Recipients (Mailbox-Enabled User/Mail-Enabled User/Mail-Enabled Group/Contact/Public Folders) information under the Recipient Reports node. |
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How do I export the report into HTML/CSV/XLS/MDB/
PDF / TIFF format?
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Click
button in the report window.
Choose your desired format (such as HTML, CSV, XLS, MDB, PDF, TIFF) and give a file name to export the report
If
you choose MDB format (Microsoft Access MDBs), give the database
name and table name to export the report
Click
OK
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What is the database structure when I export Exchange Server data to an MS-Access database?
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When you export Exchange Server data to an
MS-Access database:
Current view data will be stored in the given
table and database.
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How do I modify the field order and group by field list of a
report?
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You can modify the field order, default
group by field and available group by fields of the Built-in/Custom
Report report data using the Report View feature. You can also group by
any of the available group by fields in the report window. For further reference, you can refer to the online help.
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5.
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By
default, ARKES will display the information of the connected
Exchange Server. Any change in settings made in the connected
Exchange Server through any application such as Administrator
Program, will not be reflected in ARKES until the data is
refreshed.
Click 
button in the toolbar available in the report window or press F5 to refresh report data. The existing data will be cleared and latest data will be loaded in the report window.
For further reference about auto-refreshing of data by ARKES, you can refer to
General FAQ #19
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6.
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The currently logged on user or entered user credential does not have permissions to view the objects and their properties under Organization container. Retry by entering the Admin credential. |
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7.
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The Directory Server is not connected using explicit user credential. Connect using "Specify user account" option in Directory Server Connection Manager with the explicit admin credential. |
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8.
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Mailbox Features (protocol) information for any particular mailbox will be displayed only if
there is any change in the protocol settings of the mailbox.
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9.
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The
currently logged on user or entered user credential does not have Admin
permissions in that object. Retry by entering the Admin credential.
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10.
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When
the number of records is very large, you can selectively view
only the required records by applying necessary filters to
fields. For example, if you want to see the list of users
whose accounts have been ‘disabled’. You can use the
Filter tool to view filtered information quickly. Filter tool
builds a query matching your requirements and displays the
required records.
Select the field on which you want to filter from the Field
dropdown. Select the operator and the value for the field. Add
the condition to the filter by either clicking
‘And’/‘Or’ to Filter.
Example
Filter Query:
Accept Messages From = "mailbox2"
AND (Reject Messages From = "mailbox3"
OR Reject Messages From = "mailbox4")
This query will display the list of mailboxes which will
accept messages only from mailbox2 and reject messages from
either mailbox3 or mailbox4. Note the use of parentheses.
Without parentheses, the AND operator takes precedence over
the OR operator.
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11.
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To
troubleshoot the connection issues, while connecting to remote
Exchange Server, verify the following settings in the remote
server:
Exchange Server
2010
Exchange Server 2007
To
perform the above operations, please follow the steps given
below:
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Start the Exchange Management Console.
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Right click the Organization Configuration container
and click Add Exchange Administrator in the right-click menu. Add the user and the
specify the required permissions.
Exchange Server 2003 / 2000
To
perform the above operations, please follow the steps given
below:
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Start the Exchange System Manager program.
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Right click the Organization container and click Properties in the right-click menu. Add the user and the specify the required permissions.
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Right click the Administrative Groups container and click Properties in the right-click menu. Add the user and the specify the required permissions.
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Expand the Administrative Groups container and select the desired Administrative Group. Right click the selected administrative group and click Properties in the right-click menu. Add the user and the specify the required permissions.
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Expand the Administrative Group container and select the desired Exchange Server. Right click the selected server and click Properties in the right-click menu. Add the user and the specify the required permissions.
If the
error still continues, please send us the following file:
Error
Log File
e.g.,
C:\Documents and Settings\All Users\Application Data\ARKES
6.x\ARKESErrorLog.log or
C:\ProgramData\ARKES 6.x\ARKESErrorLog.log
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SharePoint
Per Exchange server
