| 1. |
What
reports does ARKES provide? |
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ARKES provides configuration
information about the following containers in Microsoft Exchange Server -
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Organization |
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Administrative Group |
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Site |
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Configuration |
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Protocols |
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Connectors |
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Server |
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Private/Public Information Store |
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Mailbox/Public Folder Store |
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Recipient objects (Mailboxes,
Distribution Lists, Mail-Enabled Users/Groups, Contact, Custom Recipients and
Public Folders) |
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| 2. |
How is ARKES
useful? |
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ARKES documentation about
Exchange Server configuration can be used to perform disaster recovery
documentation, audits and to manage security policies across the enterprise. It
helps Exchange Server Administrators to have sufficient information about the
baseline configuration information and Exchange-specific settings within the
organization. |
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| 3. |
What's
the difference between Built-in Reports and Hierarchy Reports? |
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Built-in Reports feature provides
several out-of-the-box reports across Exchange Sites / Administrative groups /
Servers in the Exchange Organization. It provides a quick and easy to use report
wizard to select the report, connect to the server and specify the report
parameters to generate a report.
Hierarchy reports feature enable you to view the Exchange objects' information
in the native Exchange Server hierarchy. Exchange objects are represented in the
familiar format as tabs and properties, as seen in the Directory Server /
Exchange Server. |
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4. |
What
permissions are required to connect to an Exchange Server in the network? |
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To connect to an Exchange Server
on the network, the currently logged-on user or the user-credentials provided
for login should have:
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Exchange Server 5.5: Admin
permissions in Exchange Server. To view any secure information such as
Protocols, Permissions information, the credentials should have 'Permissions
Admin' role in the Organization, Site and Configuration containers. |
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Exchange Server 2007 / 2003 /
2000: Exchange View Only Administrator role in the Exchange
Organization. To view any secure information such as Security information, the
credentials should have 'Exchange Administrator' role in the Organization
container. |
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5. |
What
permissions are required to generate a report for an Exchange Server in the
network? |
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Please refer to 'ARKES Reports
Primer' section in the help file for more information. |
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6. |
What mailbox
rights are required to view mailbox related information? |
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For Basic information: The
currently logged-on user or the user-credentials provided for login should have:
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Admin permissions in Exchange
Server (Exchange Server 5.5) |
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Exchange View Only Administrator
role in the Exchange Organization (Exchange Server 2007 / 2003 / 2000) |
For Secure information
(Security): The currently logged-on user or the user-credentials provided for
login should have:
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'Permissions Admin' role in the
Organization, Site and Configuration containers. (Exchange Server 5.5) |
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'Exchange Administrator' role in
the Organization container/respective object (Exchange Server 2007 / 2003 /
2000) |
To include Hidden recipient in
any report - Connect using "Specify user account" option with the
explicit Exchange admin credential
To generate Resources
(mailbox/public folder size) report:
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Valid admin profile is supplied |
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Currently logged on user must
have 'Mailbox Owner' right for the mailbox associated with the given profile
(Exchange Server 5.5). |
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Currently logged on user has must
have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2007 / 2003 / 2000). |
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Information Store service is
started |
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Currently logged on user has
Admin Permissions in the Private/Public Information Store container (Exchange
Server 5.5) |
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Currently logged on user has
Admin Permissions in the Mailbox/Public Folder Store object (Exchange Server
2007 / 2003 / 2000) |
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Mailbox/Public Folder Store is
mounted (Exchange Server 2007 / 2003 / 2000) |
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7. |
What
permissions are required to view public folder information? |
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For Basic information: The
currently logged-on user or the user-credentials provided for login should have:
|
Admin permissions in Exchange
Server (Exchange Server 5.5) |
|
Exchange View Only Administrator
role in the Exchange Organization (Exchange Server 2007 / 2003 / 2000) |
For Secure information
(Security): The currently logged-on user or the user-credentials provided for
login should have:
|
'Permissions Admin' role in the
Organization, Site and Configuration containers. (Exchange Server 5.5) |
|
'Exchange Administrator' role in
the Organization container/respective object (Exchange Server 2007 / 2003 /
2000) |
To include Hidden recipient in
any report - Connect using "Specify user account" option with the
explicit Exchange admin credential
To generate Resources
(mailbox/public folder size) report:
|
Valid admin profile is supplied |
|
Currently logged on user must
have 'Mailbox Owner' right for the mailbox associated with the given profile
(Exchange Server 5.5). |
|
Currently logged on user has must
have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2007 / 2003 / 2000). |
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Information Store service is
started |
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Currently logged on user has
Admin Permissions in the Private/Public Information Store container (Exchange
Server 5.5) |
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Currently logged on user has
Admin Permissions in the Mailbox/Public Folder Store object (Exchange Server
2007 / 2003 / 2000) |
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Mailbox/Public Folder Store is
mounted (Exchange Server 2007 / 2003 / 2000) |
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8. |
What
report formats does ARKES support? |
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ARKES supports HTML/CSV/XLS/MDB
formats to export any report information. |
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9. |
What
MDAC versions does ARKES support? |
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ARKES supports
MDAC 2.5 / 2.6 / 2.8 only |
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10. |
How is the
Data Dump tool useful? |
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Using the Data Dump tool, you can
Export or Print whole or part information about various Exchange Server objects
in a single instance. You can export configuration data to MS-Access, MS-Excel,
HTML or CSV file format or direct it to a local/network printer. Export the
configuration data to MS-Access or MS-Excel to perform further analysis of
Exchange data. |
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11. |
What is a
report scope? |
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Report scope refers to the data
range for which the data should be collected for any object in the Exchange
Hierarchy.
For example, Mailbox Store information can be collected for all mailbox stores
residing in:
a) all or specific storage groups across servers in the Exchange Organization
b) all or specific servers in the Exchange Organization
c) all or specific administrative groups in the Exchange Organization
Exchange Server 2007 / 2003 / 2000 Scope: Administrative Group, Server, Routing
Group and Storage Group
Exchange Server 5.5 Scope: Site and Server. |
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12. |
Which Exchange
Server versions does ARKES support? |
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ARKES supports Exchange Server 2007, 2003,
2000 and 5.5 versions from within the same application. |
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13. |
Does ARKES
support Exchange Server 2007? |
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ARKES provides basic support for
Microsoft Exchange Server 2007. Currently, ARKES does not report about the new
objects (such as Managed Folders, Unified Messaging, Exchange ActiveSync)
introduced in Microsoft Exchange Server 2007. We plan to include the new objects
in the next version release of ARKES. |
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14. |
What are the
elements I can customize in an Exchange Server report? |
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You can select the fields of
interest to you, while generating an Exchange Server report. You can customize
the fields (properties) displayed in a report for a given tab and selected
Exchange Server object using the Custom View or Report View feature. For further
reference, you can refer to the online help. |
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15. |
Why is
Microsoft Outlook or Exchange Server 5.5 Administrator Program a system
requirement to run ARKES? |
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ARKES uses Microsoft Outlook (mailbox) profile
to retrieve Mailbox and Public Folder Information Store resource information and
Public Folder client permissions. You can create and manage mailbox profiles
after installing Microsoft Outlook or Exchange Server 5.5 Administrator Program.
ARKES requires mailbox profiles to view resource reports in the user context
specified in the mailbox profile. |
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16. |
Why does ARKES
require a mailbox profile? |
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Since resource information (mail
items and attachments in mailboxes, public folder items) are stored in Exchange
Information Store, ARKES requires a mailbox profile to connect to the Exchange
Server and retrieve those information. This action is similar to viewing
contents of mailbox/public folders through Microsoft Outlook. |
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17. |
When does
ARKES refresh report data for any Directory Server? |
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ARKES refreshes report data under
the following conditions:
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During a first time connection to
the Directory Server
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When a user selects a new
directory server that is different from the current active server in the
Connection Manager.
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When you 'Edit Directory Server'
in the Connection Manager and connect to the Directory Server afresh,
irrespective of the credentials being changed.
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When you manually refresh using
the Refresh button in the toolbar in report window.
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18. |
Can I run a
report at periodic intervals in ARKES? |
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Using the Task Manager tool, you
can schedule reports to run at scheduled intervals. Refer to Task Manager
section in ARKES Help for more information. |
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19. |
Can I create
multiple tasks scheduled to run at the same time in Task Manager tool? |
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Yes, ARKES allows you to create
multiple tasks scheduled to run at the same time. |
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20. |
Can I view the
history information for a task created using Task Manager? |
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Yes, ARKES allows you to view the
history information for a task created using Task Manager. To view, go to Task
Manager->Task History. You can view the task run times and reports configured
in the task and exported files in the task history. |
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21. |
The
application error log file "ARKESErrorLog.log" is gradually increasing
in size. Can I delete it? |
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Yes, you may manually delete this
error log file when ARKES is not running. ARKES generates an error log file in
the application path "C:\Program Files\ARKES". The error log file
tends to increase in size over a period of time especially if the application
meets with frequent error conditions. The application does an "append"
to the error log each time it runs. This is required for diagnostic purposes
during troubleshooting. You may delete the error log file periodically. |
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Technical Frequently
Asked Questions
|
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1. |
How do I view
the recipients information in the Exchange Server using Hierarchy Reports? |
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Exchange Server 5.5:
You can see the Recipients (Mailboxes/Distribution Lists/Custom
Recipients/Public Folders) information under the Recipients container under the
Site container under the Organization container.
Exchange Server 2007 / 2003 / 2000: You can see the Recipients
(Mailbox-Enabled User/Mail-Enabled User/Mail-Enabled Group and Contact)
information under the Recipients container under the Organization container. |
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| 2. |
How do I view
the recipients information in the Exchange Server using Built-in Reports?
|
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Exchange Server 5.5: You
can see the Recipients (Mailboxes/Distribution Lists/Custom Recipients/Public
Folders) information under the Recipient Reports node.
Exchange Server 2007 / 2003 / 2000: You can see the Recipients
(Mailbox-Enabled User/Mail-Enabled User/Mail-Enabled Group/Contact/Public
Folders) information under the Recipient Reports node. |
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3. |
How do I export
the report into HTML/CSV/XLS/MDB format? |
|
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Once you select an Exchange
Server in the network, you can export the tab-level report into HTML/CSV/XLS/MDB
format using Export feature in ARKES. |
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Click
button in the report window. |
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Choose
your desired format (such as HTML, CSV, XLS, MDB) and give a file name to export
the report |
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If you choose
MDB format (Microsoft Access MDBs), give the database name and table name to
export the report |
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If you choose
XLS format (Microsoft Excel XLSs), give the sheet name to export the report |
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Click OK |
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4. |
What is the
database structure when I export Exchange Server data to an MS-Access database? |
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When you export Exchange Server
data to an MS-Access database:
In DataDump feature – A new database is created for each server and the tables
contain each tab-level information. The naming convention for the database is
SERVERNAME_MM_DD_YYYY_HH_MM_SS.mdb. Each tab is stored as a separate table with
the tab name.
In single export feature - Current view data will be stored in the given table
and database. |
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5. |
How do I modify
the field order and group by field list of a report? |
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You can modify the field order,
default group by field and available group by fields of the Built-in/Custom
Report report data using the Report View feature. You can also group by any of
the available group by fields in the report window. For further reference, you
can refer to the online help. |
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6. |
How can I
create and save my custom report? |
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Apart from the default reports,
you can create custom reports for the selected Exchange Server version,
containing the desired fields (properties) for various objects in Exchange
Server. To create and save custom reports, you can click Save Custom Report
button in the toolbar available in the report window or press CTRL + U to launch
Save Custom Report window and create a new custom report. For further reference,
you can refer to the online help. |
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7. |
How
do I retrieve the latest information from the Exchange Server or how to refresh
the Exchange Server information? |
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By default,
ARKES will display the information of the connected Exchange Server. Any change
in settings made in the connected Exchange Server through any application such
as Administrator Program, will not be reflected in ARKES until the data is
refreshed.
Click 
button in the toolbar available in the report window or press CTRL + R to
refresh report data. The existing data will be cleared and latest data will be
loaded in the report window.
For further reference about
auto-refreshing of data by ARKES, you can refer to General FAQ #17.
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8. |
Why
I am not able to view the list of objects under Organization container in
Exchange 2007 / 2003 / 2000 server? |
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The currently logged on user or
supplied credential does not have permissions to view the objects and their
properties under Organization container. Retry by entering the Admin
credential. |
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9. |
Why
am I unable to view the hidden recipients in the recipient reports? |
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The Exchange is not connected
using explicit credential. Connect using "Specify user account" option
in Exchange Server Connection Manager with the explicit Exchange admin
credential. |
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10. |
Why
am I unable to view the protocol information for certain mailboxes? |
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Protocol
information for any particular mailbox will be displayed only if there is any
change in the protocol settings of the mailbox. |
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11. |
Why
am I unable to view the distribution list information for certain objects? |
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The currently logged on user or
supplied credential does not have Admin permissions in that object. Retry by
entering the Admin credential. |
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12. |
Can I export
multiple Exchange Directory objects' information in a single instance? |
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Data Dump
feature allows you to export/print the desired information (tabs) for multiple
objects in the connected server in a single instance. |
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13. |
How
can I use the Filter tool effectively? |
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When the
number of records is very large, you can selectively view only the required
records by applying necessary filters to fields. For example, if you want to see
the list of users whose accounts have been ‘disabled’. You can use the
Filter tool to view filtered information quickly. Filter tool builds a query
matching your requirements and displays the required records.
Select the field on which you want to filter from the Field dropdown. Select the
operator and the value for the field. Add the condition to the filter by either
clicking ‘And’/‘Or’ to Filter.
Example Filter Query:
Accept Messages From = "mailbox2"
AND (Reject Messages From = "mailbox3"
OR Reject Messages From = "mailbox4")
This query will display the list of mailboxes which will accept messages only
from mailbox2 and reject messages from either mailbox3 or mailbox4. Note the use
of parentheses. Without parentheses, the AND operator takes precedence over the
OR operator.
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14. |
How
to troubleshoot connection issues? |
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To troubleshoot the connection
issues, while connecting to remote Exchange Server, verify the following
settings in the remote server:
Exchange Server
2007 / 2003 / 2000
Check for the following
permissions for the currently logged-on user/supplied credential in the
Organization, Administrative Group and Server objects
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Read
-
Write
-
Read properties
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Read metabase properties
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Read permission
To perform the above operations,
please follow the steps given below:
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Start the Exchange System Manager
program. |
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Right click the Organization
container and click Properties in the right-click menu. Add the user and the
specify the required permissions. |
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Right click the Administrative
Groups container and click Properties in the right-click menu. Add the user and
the specify the required permissions. |
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Expand the Administrative Groups
container and select the desired Administrative Group. Right click the selected
administrative group and click Properties in the right-click menu. Add the user
and the specify the required permissions. |
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Expand the Administrative Group
container and select the desired Exchange Server. Right click the selected
server and click Properties in the right-click menu. Add the user and the
specify the required permissions. |
Exchange Server 5.5
|
Enable Lightweight Directory
Access Protocol (LDAP) protocol at the site or server level in the Exchange
Server.
|
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Enable Windows NT
Challenge/Response at the Site/Server level.
|
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Enable Basic (Clear Text)
at the Site/Server level to connect using different user credential.
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Enable Anonymous Access at
the Site/Server level.
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To perform the above operations,
please follow the steps given below:
-
Start the Exchange Server
Administrator program.
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Click the Site container
in which the server is located, click the Configuration container, and then
click the Protocols object.
-
Verify that the Protocol
Enabled option is enabled.
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Open the LDAP (Directory)
Site Defaults object, and click the Authentication tab.
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Verify that the Windows NT
Challenge/Response, Basic (Clear Text) options are enabled.
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Open the LDAP (Directory)
Site Defaults object, and click the Anonymous tab.
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Verify that the Allow
Anonymous Access option is enabled.
-
Now that you have verified the
site settings, you need to verify the server settings. To do this, click the
Protocols object of the server that you are connecting to.
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Open the LDAP (Directory)
Settings object, and click the Authentication tab.
-
Verify that the Windows NT
Challenge/Response Basic (Clear Text) options are enabled. i. Open the LDAP
(Directory) Settings object, and click the Anonymous tab.
-
Verify that the Allow
Anonymous Access option is enabled.
If the error still continues,
please send us the following files:
Error Log File
E.g.,
C:\Program Files\ARKES\ARKESErrorLog.log |
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SharePoint
2010
