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1.Q.
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ARKES
provides configuration information about the following containers in
Microsoft Exchange Server -
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Organization
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Administrative Group |
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Site |
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Configuration |
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Protocols |
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Connectors |
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Server |
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Private/Public Information Store |
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Mailbox/Public Folder Store |
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Recipient objects (Mailboxes, Distribution Lists, Mail-Enabled Users/Groups, Contact, Custom Recipients and Public Folders) |
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2.Q.
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How is ARKES useful?
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ARKES documentation about Exchange Server
configuration can be used to perform disaster recovery documentation,
audits and to manage security policies across the enterprise. It helps
Exchange Server Administrators to have sufficient information about the
baseline configuration information and Exchange-specific settings within
the organization.
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3.Q.
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What's
the difference between Built-in Reports and Hierarchy Reports?
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Built-in Reports feature provides several out-of-the-box reports across Exchange Sites / Administrative groups / Servers in the Exchange Organization. It provides a quick and easy to use report wizard to select the report, connect to the server and specify the report parameters to generate a report.
Hierarchy reports feature enable you to view the Exchange objects' information in the native Exchange Server hierarchy. Exchange objects are represented in the
familiar format as tabs and properties, as seen in the Directory Server / Exchange Server.
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4.Q.
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What permissions are required to
connect to an Exchange Server in the network?
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To connect to an Exchange Server on the
network, the currently logged-on user or the user-credentials provided for
login should have:
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Exchange
Server 5.5: Admin permissions in Exchange Server. To view any
secure information such as Protocols, Permissions information, the
credentials should have 'Permissions Admin' role in the Organization, Site
and Configuration containers. |
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Exchange
Server 2007 / 2003 / 2000: Exchange View Only
Administrator role in the Exchange Organization. To view any secure information such as
Security information, the credentials should have 'Exchange Administrator' role in the Organization container. |
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5.Q.
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What permissions are required to generate
a report for an Exchange Server in the network?
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Please refer to 'ARKES Reports Primer' section in the help file for more information. |
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6.Q.
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What mailbox rights are required to view mailbox related information?
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For Basic information: The currently logged-on user or the user-credentials provided for login should have:
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Admin permissions in Exchange Server (Exchange
Server 5.5) |
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Exchange View Only Administrator role in the Exchange Organization (Exchange
Server 2007 / 2003 / 2000) |
For Secure information (Security): The currently logged-on user or the user-credentials provided for login should have:
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'Permissions Admin' role in the Organization, Site and Configuration containers. (Exchange
Server 5.5) |
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'Exchange Administrator' role in the Organization container/respective object
(Exchange Server 2007 / 2003 / 2000) |
To include Hidden recipient in any report -
Connect using "Specify user account" option with the explicit
Exchange admin credential
To generate Resources (mailbox/public folder size) report:
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Valid admin profile is supplied |
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Currently logged on user
must have 'Mailbox Owner' right for the mailbox associated with the given
profile (Exchange Server 5.5). |
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Currently logged on user has
must have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2007 / 2003 / 2000). |
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Information Store service is started |
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Currently logged on user has Admin Permissions in the Private/Public Information Store container (Exchange
Server 5.5) |
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Currently logged on user has Admin Permissions in the Mailbox/Public Folder Store object
(Exchange Server 2007 / 2003 / 2000) |
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Mailbox/Public Folder Store is mounted
(Exchange Server 2007 / 2003 / 2000) |
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7.Q.
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What permissions are required to view public
folder information?
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For Basic information: The currently logged-on user or the user-credentials provided for login should have:
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Admin permissions in Exchange Server (Exchange
Server 5.5) |
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Exchange View Only Administrator role in the Exchange Organization
(Exchange Server 2007 / 2003 / 2000) |
For Secure information (Security): The currently logged-on user or the user-credentials provided for login should have:
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'Permissions Admin' role in the Organization, Site and Configuration containers. (Exchange
Server 5.5) |
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'Exchange Administrator' role in the Organization container/respective object
(Exchange Server 2007 / 2003 / 2000) |
To include Hidden recipient in any report -
Connect using "Specify user account" option with the explicit
Exchange admin credential
To generate Resources (mailbox/public folder size) report:
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Valid admin profile is supplied |
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Currently logged on user
must have 'Mailbox Owner' right for the mailbox associated with the given
profile (Exchange Server 5.5). |
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Currently logged on user has
must have 'Full mailbox access' right for the mailbox associated with the given
profile (Exchange Server 2007 / 2003 / 2000). |
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Information Store service is started |
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Currently logged on user has Admin Permissions in the Private/Public Information Store container (Exchange
Server 5.5) |
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Currently logged on user has Admin Permissions in the Mailbox/Public Folder Store object
(Exchange Server 2007 / 2003 / 2000) |
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Mailbox/Public Folder Store is mounted
(Exchange Server 2007 / 2003 / 2000) |
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| 8.Q.
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ARKES supports HTML/CSV/XLS/MDB formats to
export any report information.
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9.Q.
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ARKES
supports MDAC 2.5 / 2.6 / 2.8 only
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10.Q.
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How is the Data Dump tool useful?
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Using the Data Dump tool, you can Export or
Print whole or part information about various Exchange Server objects in a
single instance. You can export configuration data to MS-Access, MS-Excel,
HTML or CSV file format or direct it to a local/network printer. Export
the configuration data to MS-Access or MS-Excel to perform further
analysis of Exchange data.
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11.Q.
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What is a report scope?
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Report scope refers to the data range for which the data should be collected for any object in the Exchange Hierarchy.
For example, Mailbox Store information can be collected for all mailbox stores residing in:
a) all or specific storage groups across servers in the Exchange Organization
b) all or specific servers in the Exchange Organization
c) all or specific administrative groups in the Exchange Organization
Exchange Server 2007 / 2003 / 2000 Scope: Administrative Group, Server, Routing Group and Storage Group
Exchange Server 5.5 Scope: Site and Server.
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12.Q.
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Which Exchange Server versions does ARKES
support?
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ARKES supports
Exchange Server 2007, 2003, 2000 and 5.5 versions from within the same
application. |
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| 13.Q.
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Does ARKES support Exchange
Server 2007?
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ARKES
provides basic support for Microsoft Exchange Server 2007. Currently, ARKES
does not report about the new objects (such as Managed Folders, Unified Messaging,
Exchange ActiveSync) introduced in Microsoft Exchange Server 2007. We plan to
include the new objects in the next version release of ARKES. |
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| 14.Q.
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What are the elements I can customize in an Exchange Server report?
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You can select the fields of interest to you, while generating an Exchange Server report. You can customize the fields (properties) displayed in a report for a given tab and selected Exchange Server object using the Custom View or Report View feature. For further reference, you can refer to the online help.
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15.Q.
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Why is Microsoft Outlook or Exchange Server
5.5 Administrator Program a system requirement to run ARKES?
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ARKES uses
Microsoft Outlook (mailbox) profile to retrieve Mailbox and Public Folder
Information Store resource information and Public Folder client
permissions. You can create and manage mailbox profiles after installing
Microsoft Outlook or Exchange Server 5.5 Administrator Program. ARKES
requires mailbox profiles to view resource reports in the user context
specified in the mailbox profile. |
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16.Q.
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Why does ARKES require a mailbox profile?
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Since resource information (mail items and attachments in mailboxes, public folder items) are stored in Exchange Information Store, ARKES requires a mailbox profile to connect to the Exchange Server and retrieve those information. This action is similar to viewing contents of mailbox/public folders through Microsoft Outlook.
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17.Q.
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When does ARKES refresh report data for any Directory Server?
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ARKES refreshes report data under the following conditions:
- During a first time connection to the Directory Server
- When a user selects a new directory server that is different from the current active server in the Connection Manager.
- When you 'Edit Directory Server' in the Connection Manager and connect to the Directory Server afresh, irrespective of the credentials being changed.
- When you manually refresh using the Refresh button in the toolbar in report window.
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18.Q.
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Can I run a report at periodic intervals in
ARKES?
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Using the Task Manager tool, you can schedule reports to run at scheduled intervals. Refer to Task Manager section in ARKES Help for more information.
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19.Q.
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Can I create multiple tasks scheduled to run at the same time in Task Manager tool?
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Yes, ARKES allows you to create multiple tasks scheduled to run at the same time.
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| 20.Q. |
Can I view the history information for a task created using Task Manager?
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Yes, ARKES allows you to view the history information for a task created using Task Manager. To view, go to Task Manager->Task History. You can view the task run times and reports configured in the task and exported files in the task history.
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21.Q.
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The application error log file
"ARKESErrorLog.log" is gradually increasing in size. Can I delete it?
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Yes, you may manually delete this error log file when ARKES is not running. ARKES generates an error log file in the application path "C:\Program Files\ARKES". The error log file tends to increase in size over a period of time especially if the application meets with frequent error conditions. The application does an "append" to the error log each time it runs. This is required for diagnostic purposes during troubleshooting. You may delete the error log file periodically.
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button in the report window. 
button in the toolbar available in the report window or press CTRL + R to refresh report data. The existing data will be cleared and latest data will be loaded in the report window.
