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4.
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What
user credentials does ARKWE use to connect to a domain/server?
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By default, ARKWE uses the
currently logged on user context to connect to a domain/server. If ARKWE
determines that the currently logged on user does not have sufficient
permissions on the specified server, a ‘Enter Network Password’ dialog
appears allowing the user to enter user credentials to connect to the server.
ARKWE then establishes a session with the destination domain/server, using the
user credentials specified.
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5.
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What
permissions or privileges are required to view information about a Windows
server on the network?
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To view information about a
Windows Server on the network, the currently logged on user or the user
credentials specified must:
-
be a valid domain user to view
basic information
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be a member in the Administrators
group of the target server to view privileges, services and system resources
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have rights to read the registry
settings for viewing event log, installed applications, policies, and system
resources.
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6.
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What
Services and Settings does ARKWE require on a local or remote computer in order
to collect data?
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To generate reports for domains and the
corresponding member servers, ensure the following settings are set
appropriately:
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"Enable NetBIOS over
TCP/IP" option is enabled under the "Advanced" button in WINS tab
of the TCP/IP property sheet.
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Internet Connection Firewall (ICF)
feature in Microsoft Windows XP is disabled on the network connection that you
use, since Internet firewalls can prevent browsing and file sharing: <http://support.microsoft.com/default.aspx?scid=kb;en-us;298804>
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Computer Browser service is
started.
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Following services are started:
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Remote Registry - For accessing
any remote registry information like Registry key's values and applied
permissions.
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Spooler - For retrieving printer
information.
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Event Log - For retrieving event
log messages.
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Task Scheduler - For running the
configured scheduled tasks at their scheduled times.
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7.
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Why
is Version number,Publisher,Readme and Path fields missing in some of the
Installed applications in the 'Applications Installed' Report?
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ARKWE uses the Registry key
HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Uninstall key to
enumerate the list of installed applications. The Display name, Version number,
Publisher, Readme and the InstallLocation are taken from this Uninstall subkey.
For various reasons, the version number, Publisher, Readme and the
InstallLocation may not be set by the applications when they are getting
installed. In such cases these are reported as Empty column values in ARKWE.
Similarly, the Installation date is reported using the date of the registry
entry under the Uninstall key. |
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8.
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How
do you refresh the data for the selected domain/server?
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ARKWE stores the data in the
application database once it gathers the data for the selected domain/server for
the first time. ARKWE displays data from the local data store until the data is
refreshed.
To “Refresh/Redo” data,
press F5 click ‘Refresh’ from the menu/toolbar.
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9.
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How
do you view the current data or latest information of a domain/server?
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ARKWE has been designed to
collect the domain/server data the first time it’s connected. ARKWE displays
data from the local data store until the data is refreshed.
To “Refresh/Redo”
data, press F5 click ‘Refresh’ from the menu/toolbar.
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10.
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How
can I simplify the task of generating reports for multiple Windows Servers in my
network?
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Using the Power Export feature in
ARKWE, you can setup and schedule reports for offline generation. Power Export
allows you to select multiple reports to be run for several domains and servers
across the enterprise at scheduled intervals. You can export the reports in
different file formats.
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11.
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How
does the Power Export feature in ARKWE manage the task of retrieving Windows
Server information at scheduled intervals?
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For retrieving Windows Server
information, ARKWE creates schedule tasks in Windows Task Scheduler. Based on
the settings provided in the Power Export Wizard, the task will run under the
specified user account context and retrieve Windows Server information at
specified intervals.
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12.
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Unable
to find certain servers in the list.
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-
The servers will be listed only
if it is under a domain server, which is available.
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The server might have been
switched on after ARKWE is started.
Click in the left panel (Enterprise – tree view) and press F5 to
refresh
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13.
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I
get the error message “Could not find the domain controller for the domain.”?
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The domain controller for the
domain that you have selected may have been switched off.
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The domain that you have selected
may have been removed and still remains in cache.
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14.
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I
get the message "Unable to collect ..."
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This message pops up when you do
not have access to the requested data or the data may be unavailable in the
destination domain/server. Ensure that the current user context has sufficient
privileges to read the requested information from the domain/server.
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15.
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Why
am I unable to view all the fields in a report?
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ARKWE allows
the users to customize report views using the ‘Customize’ tool. The ‘Customize’
tool maintains the fields displayed in a report for each domain/server. Check
whether ‘customize icon’ is displayed at the left bottom of your screen
status bar. If so, you may have used the customize tool and selected the fields
to display. The customized fields will be stored and used even when the
application is closed and re-opened.
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16.
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Why
am I unable to view all the data for selected domain/server?
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The ‘Filter’ tool
maintains the data to be displayed in a report for each domain/server under each
report category. Check whether the ‘filtered icon’ is displayed in
the left bottom of your screen status bar. If so, you may have used the Filter
tool and provided the conditions for displaying the information. The filter
conditions set will be stored and used even when the application is closed and
re-opened.
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When collecting data, you have
the provision to cancel the report collection. Check whether ‘Cancelled
icon’ is displayed at the left bottom of your screen status bar. If so, you
may have cancelled the data collection. Click on the tab/server to
collect the data again.
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17.
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I
cannot find my favorite list of computers anymore in the latest version?
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The new Scan Profiles feature,
available from version 6.2, replaces the Favorites feature. ARKWE, at
application startup, automatically creates a Scan Profile from the list of
computers available in favorites.
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18.
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How
can I maintain a favorite list of computers from version 6.2?
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You can maintain a
"named" favorite list of computers by using the Scan Profiles feature.
The Scan Profiles feature allows you to create user-defined profiles for
repeated use to scan a subset of computers in the network. The Scan Profiles
feature is available under Tools menu.
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19.
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Why
do I get the message “The Security Options settings is not applicable for ....
This feature is applicable only for Windows 2000 and later versions.”?
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ARKWE displays the Local Security
Policy of the selected server when the Security Options tab is selected. This
message pops up when the selected server is a Windows NT Server/Workstation for
which the said information is not available. |
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20.
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Why
do I get "RPC server unavailable" error while running System Info
reports?
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The System Info feature uses WMI to collect report data. WMI is affected by Windows Firewall which blocks unsolicited incoming traffic. To resolve this issue, ensure that Remote Administration permission is enabled in the Domain Group Policy. To enable Remote Administration permission in the Domain Group Policy follow the steps outlined below:
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Open the appropriate Domain Group Policy Object enabled for the domain in the Group Policy Object Editor.
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Navigate to the "Domain Profile" node. The "Domain Profile" node is under "Computer Configuration->Administrative Templates->Network->Network Connections->Windows Firewall". Please note that the Group Policy Object Editor for Windows 2000 does not have the required templates to edit Windows Firewall settings, thus the Domain GPO has to be edited in Windows Server 2003 or Windows XP or Windows Server 2008 or Windows Vista or Windows 7 computer.
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Edit the setting "Windows Firewall: Allow Remote Administration Exception".
(Incase of Windows Server 2008, Windows Vista ,Windows 7 :" Windows Firewall: Allow Inbound Remote Administration Exception" )
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Click on "Enabled" in the property page to enable the setting
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Enter "localsubnet" (without the quotes) in the edit box under "Allow unsolicited incoming messages from:"
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Click OK to apply the setting
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Please note that changes to Group Policies will not take effect immediately; the default update interval is 90 minutes on domain members and 5 minutes on domain controllers. However, you can make the changes take immediate effect using the command-line Group Policy Update Utility - Secedit.exe in Windows 2000 or Gpupdate.exe in Windows Server 2003 or Windows Server 2008 or Windows Vista or Windows 7. For information on Secedit.exe visit
http://support.microsoft.com/kb/227448/
. For more information on Gpupdate.exe visit http://support.microsoft.com/kb/298444
.
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21.
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I
need to scan the entire domain to collect system information using System Info
feature. What preparatory steps do I need to perform before I generate System
Info reports?
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The System Info feature uses WMI
to collect report data. Before you generate System Info reports for a domain,
please ensure the following settings are set appropriately:
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Remote Administration setting is
enabled on Windows Firewall. By default, Windows Firewall blocks all unsolicited
incoming traffic except for Group Policy. This is a common issue you might
encounter while generating System Info reports. To resolve this issue, you need
to enable the remote administration setting on the Firewall. For more
information see FAQ #16. For more information about
configuring the Windows Firewall connections with a script, see Microsoft
Article.
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WMI is installed and the Startup
Type for WMI service is set to Automatic and the service is running under Local
System Account.
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DCOM is enabled and ensure that
security settings for DCOM allow remote connections
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