Email Response Time Report for Office 365

Mail Response time by users is a very important metric used by organizations to measure the speed of response to mails received from external users, say customers, prospects etc. The response time determines how well support teams, sales and marketing teams work to acquire customers and manage their expectations. Employee performance is usually measured by mail response time tracking methods that generate reports on how soon a mail was responded to, why a mail was not responded to, pending mails awaiting response etc.

The following are the variety of email response time reports by running through mail Conversations of users.


Response Time Summary for Mailbox

The Response Time Summary for Mailbox shows the detailed information on mails received and responded for the specified date range and mailboxes. Other information available in this report are received mails, responded and Unresponded mails, Unresponded user mails and automatic replies, responses exceeding and within the specified Response time limit and average response time taken.

Response Time Report for Office 365 Mailboxes

The report consists of two views, Summary and Detailed view. The summary view shows the number of mails received, responded, Unresponded and response exceeding and within response time limit etc. The detailed view shows detailed information (like From, To, Subject, Received Date etc.) on the mails received, responded, Unresponded etc.


Response Time Report for Office 365 Distribution Groups

Response Time Summary for Distribution Group

The Response Time Summary for Distribution Group shows the detailed information on mails received and responded by the users in Distribution group for the specified date range. Other information available in this report are received mails, responded and Unresponded mails, Unresponded user mails and automatic replies, responses exceeding and within the specified Response time limit and average response time taken.

The report consists of two views, Summary and Detailed view. The summary view shows the number of mails received, responded, Unresponded and response exceeding and within response time limit etc. The detailed view shows detailed information (like From, To, Subject, Received Date etc.) on the mails received, responded, Unresponded, average time taken by the user to respond etc.


Response Time Summary for Shared Mailbox

The Response Time Summary for Shared Mailbox shows the detailed information on mails received and responded by the users who has permissions to access the Shared Mailbox for the specified date range. Other information available in this report are received mails, responded and Unresponded mails, Unresponded user mails and automatic replies, responses exceeding and within the specified Response time limit and average response time taken.

Conversation Search Report for Office 365

The report consists of two views, Summary and Detailed view. The summary view shows the number of mails received, responded, Unresponded and response exceeding and within response time limit etc. The detailed view shows detailed information (like From, To, Subject, Received Date etc.) on the mails received, responded, Unresponded, average time taken by the user to respond etc.