Frequently Asked Questions

All modules

Windows module

Azure module

Hyper-V module



The application error log file ARKWEErrorLog.Log, ARKWEAzureErrorLog.Log, ARKWEHyperVErrorLog.Log is gradually increasing in size. Can I delete it?
Yes, you may delete this error log file. ARKWE generates an error log file for the respective modules in the common application data path. The error log file tends to increase in size over a period of time especially if the application meets with frequent error conditions. The application does an “append” to the error log each time it runs. This is required for diagnostic purposes during trouble shooting. You may delete the error log file periodically.


How does the Scheduled Tasks feature in Windows module to manage the task of retrieving Windows Server information at scheduled intervals?
For retrieving Windows Server information, ARKWE creates schedule tasks in Windows Task Scheduler. Based on the settings provided in the Power Export Wizard, the task will run under the specified user account context and retrieve Windows Server information at specified intervals.


Why do I get the message ‘The specified domain does not exist. Specify a valid domain name.’ while adding/editing/connecting to a domain?

When the enumeration settings option is set to ‘Use ADSI’. ARKWE uses ADSI for enumerating servers present in a domain. During this process, ARKWE tries to connect to the Active Directory Server (Domain Controller) of the specified domain internally. If ARKWE is unable to find the domain controller for the selected domain, it will display the corresponding message. The following may be one of the reasons for such scenario:


What permissions or privileges are required to view information about a Windows server on the network?

To view information about a Windows Server on the network, the currently logged on user or the user credentials specified must:


What Services and Settings does ARKWE require on a local or remote computer in order to collect data?

To generate reports for domains and the corresponding member servers, ensure the following settings are set appropriately:


Why are Version number,Publisher,Readme and Path fields missing in some of the Installed applications in the ‘Applications Installed’ Report?

ARKWE uses the Registry key HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Uninstall key to enumerate the list of installed applications. The Display name, Version number,Publisher,Readme and the InstallLocation are taken from this Uninstall subkey. For various reasons, the version number,Publisher,Readme and the InstallLocation may not be set by the applications when they are getting installed. In such cases these are reported as Empty column values in ARKWE.

Similarly, the Installation date is reported using the date of the registry entry under the Uninstall key.


Why do I get ‘RPC server unavailable’ error while running System Info reports?

The System Info feature uses WMI to collect report data. WMI is affected by Windows Firewall which blocks unsolicited incoming traffic. To resolve this issue, ensure that Remote Administration permission is enabled in the Domain Group Policy. To enable Remote Administration permission in the Domain Group Policy follow the steps outlined below:


I need to scan the entire domain to collect system information using System Info feature. What preparatory steps do I need to perform before I generate System Info reports?

The System Info feature uses WMI to collect report data. Before you generate System Info reports for a domain, please ensure the following settings are set appropriately:


I get the message ‘Unable to collect …’
This message pops up when you do not have access to the requested data or the data may be unavailable in the destination domain/server. Ensure that the current user context has sufficient privileges to read the requested information from the domain/server.


How does the Schedule feature in Azure module manage the task of retrieving Azure resources information at scheduled intervals?
For retrieving Azure resources information, ARKWE creates schedule tasks in Windows Task Scheduler. Based on the settings provided in the Schedule Azure Reports wizard, the task will run under the specified user account context and retrieve Azure resources information at specified intervals.


Why do I get the message The specified domain does not have any host? Specify a valid domain name. while adding / editing / connecting to a domain?
When the enumeration settings option is set to ‘Use ADSI’. ARKWE uses ADSI for enumerating servers present in a domain. During this process, Vyapin ARKWE tries to connect to the Active Directory Server (Domain Controller) of the specified domain internally. If Vyapin ARKWE is unable to find the domain controller for the selected domain, it will display the corresponding message. The following may be one of the reasons for such scenario:


What Services and Settings does Hyper-V module require on Hyper-V host or virtual machine in order to collect data?
To generate reports for Hyper-V host and their virtual machines, ensure the following settings are set appropriately:


What privileges are required to view information about a VM on the Hyper-V hosts?
To view information about a virtual machine in Hyper-V hosts, the currently logged on user or the user credentials specified must:


How does the Scheduled Tasks feature in Hyper-V module to manage the task of retrieving Hyper-V Server information at scheduled intervals?
For retrieving Hyper-V Server information, Vyapin ARKWE creates schedule tasks in Windows Task Scheduler. Based on the settings provided in the Schedule Reports Wizard, the task will run under the specified user account context and retrieve Hyper-V Server information at specified intervals.